3 Pillar Blog

Friday’s FAQ – Communication

Categories: About Us, Build Process, Friday FAQ | Posted: November 20, 2015

Question: How will you communicate with me during construction?

Answer: The real issue isn’t so much “how” as “how well.” The particular channels a company uses to communicate with customers-text versus email for instance-have less impact on the customer experience than how often and how effectively it uses those channels. Does the company have a reputation for keeping customers in the loop? That’s the real question to ask, of the contractor and its past customers. Please see our reviews on Houzz, on how our customers felt about their buying experience!

3 Pillar Homes is a custom home builder in Columbus, Ohio. For more information about our new homes, please visit one of our model home locations in Jerome Village, located at 10602 Arrowwood Drive, Plain City, Oh 43064 or in Lewis Center, located at 2360 Koester Trace Drive, Lewis Center, Ohio 43035. You can always contact us by phone at 614-286-0659.




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