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3 Pillar Blog

Blog Category - Build Process

Who Are We?

Categories: About Us, Awards and Recognition, Build Process, Design | Posted: March 9, 2016

Who is 3 Pillar Homes? We have created this blog to explain to you a little bit more about who we are from what you have already read about us on the website!

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3 Pillar Homes is an award winning custom home builder and a family owned company lead by a second generation builder with 17 years of experience building custom homes in Central Ohio. We are one of the largest custom homebuilders in Central Ohio and we are proud to offer a client-centered design-build experience. We take pride in the trust our homeowners and community members place in us and you can see this in our most recent achievements which include seven years of being on The 50 Fastest Growing privately held companies in Central Ohio (ranked by Business First), Several years of being the 2nd largest Custom Homebuilder in Central Ohio and By Our participation in things like the BIA Parade of Homes where we were the Foundation Builder last year providing proceeds to Habitat for Humanity in Central Ohio.

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Design Process:

As a builder, 3 Pillar Homes really focuses on a careful design process that promotes both function and flair. We especially focus on the dynamic interaction of the kitchen, morning room and great room, the heart of the home and where the family lives and gathers together. We also focus on windows and natural light to maximize our open designs. In addition to great design, 3 Pillar Homes also offers a stunning trim package that builds on our Signature Arched Openings which are included in every 3 Pillar Home. As a design-build builder, Customization is a cornerstone of our philosophy. We also focus on flexibility to help our homeowners maximize options and resources available to them.

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Energy Efficiency:

We don’t just focus on great layouts and beautiful trim; we also care deeply about how your home is constructed and how well it will live for you and your family in the years to come. For example—Our Energy Star Rating includes a 95% efficient furnace, a meticulous air infiltration package, and a professional third-party test to measure to duct leakage and an air-door blower test ensure your home will be comfortable, while operating at the highest efficiencies with lower costs to run and maintain your home over time.

Our Process:

One of the most important things our homeowners share with us is how valuable they find our process and our communication. We are nimble in developing personalized designs that are focused on both your goals for the home and your goals for the budget. We have systematic way of guiding you through the process to cover everything from understanding what’s included, to how your home will be situated on your lot, to the specifics of detailed pricing and to understanding your options for financing your new home. 3 Pillar Homes utilizes a impressive software program that includes every aspect of your home—the construction documents, the plot plan, the details of your colors and selections, any change orders. We also utilize quality control forms with real time documentation on ipads during on-site walk-throughs in your home throughout construction. A hallmark feature of our 3 Pillar process is the unparalleled system of communication and support which includes a pre-color selection meeting, weekly updates and progress reports, formal walk-throughs during construction, as well as a 3 part warranty system that includes a 30 day and one-year workmanship warranty and an insurance backed structural warranty.

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Our Team:

To help you bring all your goals together, we include concierge designer service before and throughout your new home build experience. Our dedicated staff includes—the sales team, the office support including in-house estimating, a dedicated project manager, architect, designer and warranty manager. In true partnership with our homeowners, 3 Pillar Homes brings a process and systems along with award-winning designs and experience to each home we build.

3 Pillar Homes is a custom home builder in Columbus, Ohio. For more information about our new homes, please visit one of our model home locations in Jerome Village, located at 10602 Arrowwood Drive, Plain City, Oh 43064 or in Lewis Center, located at 2360 Koester Trace Drive, Lewis Center, Ohio 43035. You can always contact us by phone at 614-286-0659.

Punch List: Insuring Homeowner Satisfaction

Categories: Build Process, Newsletter | Posted: February 17, 2016

The idea of a “punch list” may not sound very appealing at first, but the “punch list” is an invaluable tool for making sure our homes meet the standards and expectations of our homebuyers. A punch list — industry slang for a short checklist of items that need to be completed, repaired, or replaced — is also an effective communication tool with our trade partners and our clients. It acts as a quick and easy reference to the status of the project and its state of readiness.

Most commonly, punch lists are used as the house nears completion. Increasingly, one is created and addressed internally (by our staff, without the homebuyer present), and a second one developed as a homeowner and one of our associates walk through a new house just before the homeowner moves in. In either case, the punch list typically contains minor items that can be addressed quickly and easily.

Conducting an internal inspection and addressing punch list items before the final client walk-through has proven to boost our homebuyers overall satisfaction.

Lesser known (but common among the most professional builders) are the punch lists that are produced at almost every phase of the building process. This enables us to communicate and collaborate with our product suppliers and trade partners regarding the quality and status of their work in progress. Like those created during a final walk-through with a homebuyer, punch lists during construction ensure that each stage of work is complete and ready for the next phase. We can then call for an inspection by the local building department or schedule the next wave of trade partners and material deliveries to start the next stage of work. This formal process is key to managing the thousands of details in building a new home, helping us stay on schedule and on budget.

Still, no matter how many times we conduct inspections and develop punch lists, no house is perfect. There are bound to be some things that homebuyers notice and identify to the builder during a final walk-through; in addition, there may be items a builder will point out as already on the punch list, and explain the policies and procedures in place for taking care of everything on the punch list in a timely manner.

Builders differ in their approach to satisfying the punch list. Most of them work to cross every item off the list prior to homeowner possession so that the closing process is hassle-free. Depending on the punch list, a builder may try to schedule the necessary labor to address every item on the same day, rather than over several days, out of respect for a new homeowner’s time and busy schedule.

With a reliable and consistent punch list system in place, we are able to deliver a completed house that regularly meets or exceeds the expectations of our homebuyers.

When we communicate effectively with our clients, trade partners, and materials suppliers throughout the process, punch lists are typically short and easy to complete, helping us deliver the most positive overall experience and best possible new homeowner experience possible.

3 Pillar Homes is a custom home builder in Columbus, Ohio. For more information about our new homes, please visit one of our model home locations in Jerome Village, located at 10602 Arrowwood Drive, Plain City, Oh 43064 or in Lewis Center, located at 2360 Koester Trace Drive, Lewis Center, Ohio 43035. You can always contact us by phone at 614-286-0659.

Controlling Allowances

Categories: Build Process, Newsletter | Posted: February 3, 2016

Strict allowance policies benefit homeowners as much as builders.

Why do builders prefer that the homeowners choose every single item that will go into the house before they break ground? It’s not just for the builder’s convenience. A choice postponed may end up being made at a time when the homeowners are feeling a lot of construction stress. Decisions made under stress raise the chance of buyer remorse.

But the reality is that some people have a difficult time choosing finishes like flooring, light fixtures, tile, and carpet before the house has at least been framed and they can walk through the spaces. Allowances are a necessary concession to that reality. They let the homeowners choose a limited number of products after the project is underway, while still keeping the job on schedule and on budget.

It’s useful to think of an allowance like a Visa gift card. Say, for instance, that the builder and homeowners agree on a $20,000 allowance for kitchen cabinets and countertops. The homeowners can spend that money any way they want. They may want mid-range solid surface countertops and ornate cabinets with intricate moldings, or they may opt for plainer, less expensive cabinets and marble surfaces. They just need to stay within the allotted $20,000.

Like a gift card, an allowance will have an expiration date. That’s the date by which choices have to be made. But there’s an important difference: if someone doesn’t use a gift card on time, they lose the money; if the homeowner doesn’t make allowance choices on time, the money will still be there, but the delay will throw off the job schedule and may raise the final cost.

Because of their potential to cause trouble, most builders limit allowances to a few line items. These vary by builder, but common ones are lighting, plumbing fixtures, exterior doors, ceramic tile, and carpet. During the planning stage, the builder will suggest an amount that makes sense given the budget for the overall home. Homeowners who want to spend more—or less—on these items need to tell the builder at this point.

Most builders also insist that the customer purchase allowance items from their regular suppliers and that they be installed by the builder’s regular trade partners. For one thing, the builder can’t be confident in the quality of unfamiliar products from unfamiliar vendors. For another, the use of regular suppliers and installers is crucial to controlling costs. It eliminates situations like the customer who chooses carpet from a supplier unfamiliar to the builder, only to find out that it is European carpet in metric sizes that will leave a lot of unwanted waste (that the homeowner has to pay for) and that takes 20 weeks to get, while the house will be done in five.

When choosing multiple items like faucets and light fixtures, a budget-conscious customer will match styles. Using a different faucet style in every bath raises costs; keeping the fixtures consistent brings more purchasing power.

The bottom line is that a well-defined allowance policy benefits the homeowners as well as the builder by controlling costs, keeping the job on schedule, and reducing unwanted stress for everyone. People who have built homes in the past usually understand this, which is why they generally prefer to work with a builder with a clear policy.

3 Pillar Homes is a custom home builder in Columbus, Ohio. For more information about our new homes, please visit one of our model home locations in Jerome Village, located at 10602 Arrowwood Drive, Plain City, Oh 43064 or in Lewis Center, located at 2360 Koester Trace Drive, Lewis Center, Ohio 43035. You can always contact us by phone at 614-286-0659.

Friday FAQ – “Housewrap”

Categories: Build Process, Friday FAQ | Posted: January 22, 2016

Q: What’s the paper-like wrapping I see on new homes before the exterior siding goes on?

A: It is increasingly common for quality-conscious builders to add an extra layer of weather protection around the outside of the house. Called an air barrier or “housewrap,” this layer is installed as a continuous material just behind the siding, stucco, or brick finish. The housewrap provides a barrier blocking the exchange of air through the structure, thus reducing heating and cooling costs. Housewrap also blocks moisture from getting into the walls where it can damage the insulation and framing.

3 Pillar Homes is a custom home builder in Columbus, Ohio. For more information about our new homes, please visit one of our model home locations in Jerome Village, located at 10602 Arrowwood Drive, Plain City, Oh 43064 or in Lewis Center, located at 2360 Koester Trace Drive, Lewis Center, Ohio 43035. You can always contact us by phone at 614-286-0659.

Friday FAQ – Safety hazard

Categories: Build Process, Friday FAQ | Posted: January 15, 2016

Q: What’s the most common job site safety hazard?

A: In residential construction, the most common hazards relate to falls, namely from roofs or areas that are more than six feet above the ground. OSHA reports that scaffolding, fall prevention, and ladders are among its top 5 most-frequently cited violations. They recently tightened standards to further mitigate those hazards.

3 Pillar Homes is a custom home builder in Columbus, Ohio. For more information about our new homes, please visit one of our model home locations in Jerome Village, located at 10602 Arrowwood Drive, Plain City, Oh 43064 or in Lewis Center, located at 2360 Koester Trace Drive, Lewis Center, Ohio 43035. You can always contact us by phone at 614-286-0659.

Friday FAQ – Insulated Windows

Categories: Build Process, Friday FAQ | Posted: January 8, 2016

Q: What is an “insulated” window?

A: Newer windows are often referred to as “insulated” because of technology that retards, blocks, or slows the transfer of air through the unit. Most people are familiar with fiberglass or other types of insulation material in a wall cavity. In a window, the “insulation” is a combination of several factors. Most common are windows with at least two panes of glass enclosing a ‘dead’ airspace between them. The airspace may also be sealed to contain a clear, odorless gas (commonly argon), which is heavier than air and thus an even more effective insulator. Better yet, one or both inside surfaces of the glass can be permanently laminated with a clear coating that further retards thermal transfer and protects the home interior against solar heat gain and damaging ultraviolet rays.

3 Pillar Homes is a custom home builder in Columbus, Ohio. For more information about our new homes, please visit one of our model home locations in Jerome Village, located at 10602 Arrowwood Drive, Plain City, Oh 43064 or in Lewis Center, located at 2360 Koester Trace Drive, Lewis Center, Ohio 43035. You can always contact us by phone at 614-286-0659.

Friday FAQ – Warranty

Categories: Build Process, Friday FAQ | Posted: December 18, 2015

Q: What does your warranty cover?

A: Surprisingly, a lot of homeowners forget to ask this question. But it’s as important to examine the warranty when choosing a contractor as it is when buying a car. Of course that’s only possible when the warranty is in writing. A homeowner should never accept a verbal warranty, which is worth about as much as the paper it’s not printed on. A written warranty should detail what is covered and how long it’s in force. Although a year minimum is a good rule of thumb, some items installed in the home may carry longer warranties.

3 Pillar Homes is a custom home builder in Columbus, Ohio. For more information about our new homes, please visit one of our model home locations in Jerome Village, located at 10602 Arrowwood Drive, Plain City, Oh 43064 or in Lewis Center, located at 2360 Koester Trace Drive, Lewis Center, Ohio 43035. You can always contact us by phone at 614-286-0659.

Friday’s FAQ – “Zoned” Heating and Cooling

Categories: Build Process, Design, Friday FAQ | Posted: December 4, 2015

Question: What is “zoned” heating and cooling?

Answer: As a way to lower energy costs and enable a more comfortable and healthier indoor living spaces, builders separate areas of a home into smaller zones rather than one big space to heat and cool. In this scheme, smaller, more efficient heating and cooling equipment (furnaces, air conditioners, etc.) are responsible for smaller zones within the house; the warm or cool air generated by the equipment is distributed through metal ducts (or chases) only to its designated zone, thus reducing energy use and enabling more control over temperature and comfort in different areas of the house.

Stay tuned for a future blog on the Nest thermostat that 3 Pillar Homes uses in its model homes!


3 Pillar Homes is a custom home builder in Columbus, Ohio. For more information about our new homes, please visit one of our model home locations in Jerome Village, located at 10602 Arrowwood Drive, Plain City, Oh 43064 or in Lewis Center, located at 2360 Koester Trace Drive, Lewis Center, Ohio 43035. You can always contact us by phone at 614-286-0659.

Friday FAQ – Lifecycle Assessment

Categories: Build Process, Friday FAQ | Posted: November 27, 2015

Q: What is Lifecycle Assessment?

A: Lifecycle Assessment (LCA) is a way to evaluate and estimate the value of a particular building product or system across its usable life. LCA considers a product or system’s cradle-to-grave environmental impact, from its raw material source to its capacity for recycling and reuse. LCA is a tool for design and building professionals, providing their clients a better, more thorough understanding of the materials being used to construct a project.

3 Pillar Homes is a custom home builder in Columbus, Ohio. For more information about our new homes, please visit one of our model home locations in Jerome Village, located at 10602 Arrowwood Drive, Plain City, Oh 43064 or in Lewis Center, located at 2360 Koester Trace Drive, Lewis Center, Ohio 43035. You can always contact us by phone at 614-286-0659.

Friday’s FAQ – Communication

Categories: About Us, Build Process, Friday FAQ | Posted: November 20, 2015

Question: How will you communicate with me during construction?

Answer: The real issue isn’t so much “how” as “how well.” The particular channels a company uses to communicate with customers-text versus email for instance-have less impact on the customer experience than how often and how effectively it uses those channels. Does the company have a reputation for keeping customers in the loop? That’s the real question to ask, of the contractor and its past customers. Please see our reviews on Houzz, on how our customers felt about their buying experience!


3 Pillar Homes is a custom home builder in Columbus, Ohio. For more information about our new homes, please visit one of our model home locations in Jerome Village, located at 10602 Arrowwood Drive, Plain City, Oh 43064 or in Lewis Center, located at 2360 Koester Trace Drive, Lewis Center, Ohio 43035. You can always contact us by phone at 614-286-0659.